Community Resources: Things that are going on in the guilds, current contests and events, ect… will be put here.

Guild Wars 2: Error Code Messages

 

These are error code the client will show the user if the game crashes. This is here so you can understand what is exactly happening and maybe you can do something about it.

CodeMessageDescription
Error Code 7 x x x x

(example - 7:11:3:189:101)
"The game client lost its connection to the server. Please wait a few minutes before restarting the client and trying again."If you continue to experience this error after waiting and restarting the client, please try temporarily disabling any security software such as Norton, AVAST, AVG, or McAfee. If this does not work, you might also try adjusting the 'security' setting within the firewall settings. Lowering this setting to 'medium' or 'low' will often clear up connection issues.

In the event that adjusting the security settings does not resolve the issue, please try temporarily uninstalling the security software completely. If this does resolve the issue, please contact the software manufacturer for instructions on how to configure it correctly if you wish to reinstall it.

In addition, Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. For further information about opening ports or port forwarding, you can visit the following website: http://www.portforward.com Please note, this site is not affiliated with or supported by NCsoft or ArenaNet.

If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network's administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network's hardware is properly configured.
Error Code 9 x x x x

(example - 9:4:5:1093:101)
"Either there is no current Guild Wars 2 event or this account is not authorized to participate in one. If you believe an event is running that you should have access to, please contact Customer Support. For additional support, please visit http://support.guildwars2.com."If you believe an event is running that you should have access to, please contact us through the Ask a Question tab with your serial code.
Error Code 21 x x x x

(example - 21:6:3:362:101)
"The server was unable to authenticate your gameplay privileges. Please contact Customer Support to provide them with your registered e-mail address. For additional support, please visit http://support.guildwars2.com."If you are experiencing problems with error 21, please try the following:

1. Right click on the GW2 icon on your desktop.

2. Go to Properties.

3. Click on the Shortcut tab.

4. Delete -auth…201.20.69.101 (for example) text in the target text box and replace it with -repair.

5. Try to login after the client finishes checking the files.

If the steps above do not resolve the issue, you can try deleting the Local.dat file (located by default at My Documents\Guild Wars 2).

Please Note: Deleting Local.dat will reset all your Guild Wars 2 game settings but could resolve your problem.
Error Code 42 x x x x

(example - 42:0:9001:3858:101)
"The game client is unable to gain access to the log-in server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com."If you are running security software such as Norton, AVAST, AVG, or McAfee, please try temporarily disabling the software. If this does not work, you might also try adjusting the 'security' setting within the firewall settings. Lowering this setting to 'medium' or 'low' will often clear up connection issues.

In the event that adjusting the security settings does not resolve the issue, please try temporarily uninstalling the security software completely. If this does resolve the issue, please contact the software manufacturer for instructions on how to configure it correctly if you wish to reinstall it.

In addition, Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. For further information about opening ports or port forwarding, you can visit the following website: http://www.portforward.com Please note, this site is not affiliated with or supported by NCsoft or ArenaNet.

If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network's administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network's hardware is properly configured.
Error Code 48 x x x x

(example - 48:1000:7006:529:101)
"This error normally occurs due to a password error. Please clear the password field and re-type it manually.If you have the "Remember Password" box checked, plrease un-check this box and restart the client."This error normally occurs due to a password error. Please clear the password field and re-type it manually.

If you have the "Remember Password" box checked, plrease un-check this box and restart the client.
Error Code 58 x x x x

(example - 58:11:2:1064:101)
"The game client was unable to connect to the log-in server. Please restart your client and try again. If the problem persists, contact Customer Support for assistance at http://support.guildwars2.com."If restarting the client does not resolve the issue, please follow the direction below to create a new shortcut:

1. Navigate to your Guild Wars 2 folder.

2. Right-click on the file GW2.exe and select Create Shortcut.

3. Right-click the file Gw2.exe – Shortcut and select Rename.

4. Rename this file to Guild Wars 2 NewAuth.

5. Right-click on the file Guild Wars 2 NewAuth and select Properties

6. Locate the Target line and add the following:
* For NA players, add: “-authsrv 64.25.38.54” (no quotes)
* For EU players, add: “-authsrv 206.127.159.107” (no quotes)

7. Your target line will look something like this: C:\Games\GW2\Gw2.exe -authsrv xx.xx.xxx.xx

8. Click Ok to save your changes.

Once completed, double click Guild Wars 2 NewAuth to start connecting to the server. Should you continue to experience error 58, you may need to configure your router for port forwarding.

Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. For further information about opening ports or port forwarding, you can visit the following website: http://www.portforward.com Please note, this site is not affiliated with or supported by NCsoft or ArenaNet.

If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network's administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network's hardware is properly configured.
Error Code 1038 x x x x

(example - 1038:11:4:1419:101)
"You are attempting to log in with an account that does not have Guild Wars 2 registered to it. Please register a Guild Wars 2 serial code to this account. For additional information, please visit http://support.guildwars2.com."Please select the option below that best describes your account:

I have linked my Guild Wars and Guild Wars 2 Accounts

Guild Wars and Guild Wars 2 use the same login information.

If you already play Guild Wars, and you linked Guild Wars 2 to your account, then you must log in to Guild Wars 2 and the forums using the exact same account information that you use to log in to play Guild Wars.

Example 1:
-Email or Account Name: [email protected]
-Password: myGuildWarsPW

Example 2:
-Email or Account Name: [email protected]
-Password: myGuildWarsPW

If your Guild Wars account has @plaync or @ncsoft in the account name and you need to reset your Guild Wars password, you can use the Login Helper on the Guild Wars site.

-Please remember that resetting your Guild Wars password after linking to a Guild Wars 2 account will reset the password for both accounts.



I have NOT linked my Guild Wars and Guild Wars 2 Accounts

If you did not link Guild Wars 2 to an existing Guild Wars account, then you must log in with the email address and password that you provided during registration.

Example:
-Email or Account Name: [email protected]
-Password: myGuildWars2PW

If you do not remember your login information, please click on the Forgot your password? link here.

If you are not sure whether or not your linked your Guild Wars accounts, you can try logging into the forums here with your Guild Wars login information. If it works then you have likely linked the accounts.
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